chase up

Zinky Superfly Blog - Part 65: 3 months/4 unanswered emails later

From: dave@dave.st
Subject: Zinky Superfly: Three months and four unanswered emails from "I'll do that today"
Date: 19 January 2010 16:13:17 GMT
To: zinky@zinky.com
Cc: info@zinky.com

Yes, three months from your last email and your last assurance that you would ship the amp.

As I have observed previously, you obviously don't think that being unable to do the work on my amp and ship it back inside of 18 months will have any negative impact on your reputation. Well, as the saying goes, a problem shared is a problem halved, and I think I'm overdue for sharing it with the wider world.

As ever I would like you please to find some time to do what is necessary to get my amp back to me before we're looking at the 2 year anniversary of its incomprehensibly long sojourn in your workshop.

David

Well, little surprise here, and certainly no Happy New Year. So, time for a "three month anniversary of your last email" email.

On the subject of sharing (as this blog so comprehensively attempts to do), I did a web search on "Zinky owners" just to see if there was any organised confluence of Zinky-related opinion out there.

Zinky Blog tags: 

Zinky Superfly Blog - Part 64: Season's Greetings 2009

From: David Jackson
Subject: Zinky Superfly: Two months on from "I'll do that today"
Date: Sun, 20 Dec 2009 15:57:26 +0000
To: zinky@zinky.com, info@zinky.com

Another reminder.

And Happy Holidays, as I resign myself to a second Superfly-free Christmas.

David

Still no response to my email from a month ago, so off goes a seasonal follow-up.

Will this engender a Happy New Year? Best hurry on to part 65.

Zinky Blog tags: 

Zinky Superfly Blog - Part 62: "I'll do that today" + 1 month

From: David Jackson
Subject: A month on from "I'll do that today"
Date: Thu, 19 Nov 2009 18:43:55
To: zinky@zinky.com, info@zinky.com

Another reminder:
- what about the case?
- what about some action?

David

Like the title of the latest email says, a month has gone by since Bruce's last email in which he claimed he would "do that today". A month in which my last two emails went unanswered. A month in which my amp did not make an appearance. Will the next development be an email from Bruce? See part 63.

Zinky Blog tags: 

Zinky Superfly Blog - Part 61: 18 Months In

From: David Jackson
Subject: Re: Shipping the Superfly amp
Date: Sun, 01 Nov 2009 17:50:29
To: zinky@zinky.com
CC: info@zinky.com

Bruce,

Is is a coincidence that every time I ask about the silver case it seems to stop you in your tracks?

I would really like:

- an answer
- some action

It is now November 2009. My amp has now been in your shop for over 18 months.

David

October ends with no response from Bruce to my email of two weeks previous, so off goes another one.

Will this finally generate an answer, an idea why any mention of supplying my a case is met with - not an answer - but another communication stoppage? Watch this space for part 62.

Zinky Blog tags: 

Zinky Superfly Blog - Part 57: How Familiar

From: david@dave.st
Subject: re: Shipping the Superfly amp
Date: 19 October 2009 12:55:20 BST
To: zinky@zinky.com

So a month has passed since my last email below with no further progress. No tracking number, no communication, no amp. How familiar.

If you've really fixed it, as per your emails of 15 and 17 September, what's the problem with shipping it?

David

Frustration soars again - as far as I know Bruce now has a working amp, a silver case, a stock of power valves and my home address.

Just take my money and send it back. According to his reply it is indeed as simple as that - see part 58.

Zinky Blog tags: 

Zinky Superfly Blog - Part 54: Paid Nothing, Got Nothing

From: david@dave.st
Subject: Re: $1000 says you can fix my Superfly by 31 July
Date: 9 September 2009 10:05:29 BST
To: zinky@zinky.com

But 90 days on, I have paid nothing and I have got nothing. In fact I have every reason to think that since you emailed some pictures on 17 March, you have done nothing, at all. I would be most happy to be corrected on that.

Just to confirm, my $1,000 offer is withdrawn.

David

31 July came and went and much as expected, Bruce had not put in the effort to fix the amp that I would have rewarded with the $1,000.

So another 90 days after I made the offer, it was time for an email.

Had Bruce really done nothing at all since 17 March? Six days later came a rather surprising reply - see part 55.

Zinky Blog tags: 

Zinky Superfly Blog - Part 51: Food For Thought

From: david@dave.st
Subject: Re: Superfly
Date: 17 May 2009 23:15:29 BST
To: zinky@zinky.com

A few links to consider

http://www.zinky.com/superfly.html

whereas

http://www.zinky.com/service.html

and finally:

[URL for austin.craigslist.org listing 1150924407]

...the last paragraph is very reassuring. Do let me know if for some reason the page is not on-line any more, I've saved a copy.

The Superfly amplifier that I shipped to you on April 14 2008 remains my property, which I have been unable to use now for over a year. I have
not asked you to carry out any work on it other than what was previously
agreed by email before I shipped it. Any suggestions of you waiving the
return shipping and upgrade costs have been yours alone, as per your
emails of October 27 2008 and February 5 2009.

It is now two months since you emailed me the two pictures of the amp on
your workbench and over a month since my last telephone call on March
31st. I would be curious to know whether you or Nate have actually touched my amp since the latter date?

David Jackson

Before sending this email I checked the Zinky web site customer service page - it was blank (see picture on left and just for fun, try clicking the link in the email text!).

I also did a web search to see if anyone was offering a Superfly for sale, and I got lucky: there on the well-known CraigsList site was an ad which sang the amp's praises and made much of the Lifetime Warranty provided by Zinky.

For example:

It's truly a work of art and has a lifetime warranty, because Bruce warranties his amps for life.

Zinky Blog tags: 

Zinky Superfly Blog - Part 50: Call 7

Telephone call on 31 March 2009

Bruce:

  • Apologised that no further progress had been made
  • Stated that he needed to remove one (or both?) of the transformers
  • Explained that this was causing a delay as they were firmly glued to... something
  • Needed a tool to address this
  • Couldn't find it as his workshop needed putting in order
  • Was proposing to do that before spending any more time on my amp
  • Wanted to get the amp fixed and out of his workshop so I would no longer be calling him up and "bitching" at him (his word)
  • Admitted that the Superfly was such a complex design that it ended up costing so much to manufacture than he couldn't make a profit on it at the advertised price
  • Denied that the Superfly was still offered for sale
  • Was surprised to be told that it was prominently featured on his web site
  • Made some more grudging apologies
  • Hung up on me

So this call didn't go particularly well, both of us lost our cool and nothing was achieved except that some of my suspicions concerning the commercial viability of the Superfly were confirmed.

As of October 2009, there are several retailers in the US and UK advertising "new" Superflys in stock or to order. If you've read this far, you would be expected not to want to buy one at any (low) price.

I decided that calling Bruce was no longer effective, so sent him a terse email with a few reminders - see part 51.

Zinky Blog tags: 

Zinky Superfly Blog - Part 49: Call 6

Telephone call on 17 March 2009

Bruce:

  • "Had the camera in his hands"
  • Was getting round to the "non-typical" tasks
  • Was using Nate "as his hands"
  • Took some pictures during the call
  • Explained the procedure required for testing a UK-spec amp
  • Believes reverb is now fixed
  • Will send pictures and get Nate back on it when he returns from lunch

From: zinky@zinky.com
Subject: Superfly
Date: 17 March 2009 21:44:07 GMT
To: david@dave.st

NATE and I will be testing and assembling this right now....

New Superfly board, on top of chassis...

With one of the transformers (Power) used to test the board. Output not shown. Note Power and Standby switches in old Footswtich box.

So my call at least prompted Bruce physically to take a couple of pictures and get them sent to me (see left).

How much more was done "after lunch" I doubt, but there at least is my amp... in bits, on the bench.

But Nate's attention must have been diverted because another two weeks went by and the "shipping information" that I had been assured of on 3 March did not materialise.

Low on patience I called Bruce again - see part 50.

Zinky Blog tags: 

Zinky Superfly Blog - Part 46: Cabinet Workaround

From: david@dave.st
Subject: Re: Superfly progress in Feb
Date: 6 February 2009 11:34:13 GMT
To: zinky@zinky.com

I take your point about the tubes.

There seems to be another option regarding the cabinet which you have not mentioned, namely that I have the silver-covered one and either live with the colour or get it recovered at my leisure here in England.

So how much for the silver cabinet? Less than the $290 originally quoted for a re-covered one I would hope.

David Jackson

It seemed so straight-forward and would hopefully break the deadlock:

I'd like to have a black case, but would settle for a silver one and could shop around for an affordable re-covering service in the UK once I'd received it.

So that just left the amp to be finished up...

Except that my email wasn't replied to, so after a few days, yet another call seemed necessary - see part 47.

Zinky Blog tags: 

Pages

Subscribe to RSS - chase up