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Zinky Superfly Blog - Part 65: 3 months/4 unanswered emails later

From: dave@dave.st
Subject: Zinky Superfly: Three months and four unanswered emails from "I'll do that today"
Date: 19 January 2010 16:13:17 GMT
To: zinky@zinky.com
Cc: info@zinky.com

Yes, three months from your last email and your last assurance that you would ship the amp.

As I have observed previously, you obviously don't think that being unable to do the work on my amp and ship it back inside of 18 months will have any negative impact on your reputation. Well, as the saying goes, a problem shared is a problem halved, and I think I'm overdue for sharing it with the wider world.

As ever I would like you please to find some time to do what is necessary to get my amp back to me before we're looking at the 2 year anniversary of its incomprehensibly long sojourn in your workshop.

David

Well, little surprise here, and certainly no Happy New Year. So, time for a "three month anniversary of your last email" email.

On the subject of sharing (as this blog so comprehensively attempts to do), I did a web search on "Zinky owners" just to see if there was any organised confluence of Zinky-related opinion out there.

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Zinky Superfly Blog - Part 64: Season's Greetings 2009

From: David Jackson
Subject: Zinky Superfly: Two months on from "I'll do that today"
Date: Sun, 20 Dec 2009 15:57:26 +0000
To: zinky@zinky.com, info@zinky.com

Another reminder.

And Happy Holidays, as I resign myself to a second Superfly-free Christmas.

David

Still no response to my email from a month ago, so off goes a seasonal follow-up.

Will this engender a Happy New Year? Best hurry on to part 65.

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Zinky Superfly Blog - Part 62: "I'll do that today" + 1 month

From: David Jackson
Subject: A month on from "I'll do that today"
Date: Thu, 19 Nov 2009 18:43:55
To: zinky@zinky.com, info@zinky.com

Another reminder:
- what about the case?
- what about some action?

David

Like the title of the latest email says, a month has gone by since Bruce's last email in which he claimed he would "do that today". A month in which my last two emails went unanswered. A month in which my amp did not make an appearance. Will the next development be an email from Bruce? See part 63.

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Zinky Superfly Blog - Part 61: 18 Months In

From: David Jackson
Subject: Re: Shipping the Superfly amp
Date: Sun, 01 Nov 2009 17:50:29
To: zinky@zinky.com
CC: info@zinky.com

Bruce,

Is is a coincidence that every time I ask about the silver case it seems to stop you in your tracks?

I would really like:

- an answer
- some action

It is now November 2009. My amp has now been in your shop for over 18 months.

David

October ends with no response from Bruce to my email of two weeks previous, so off goes another one.

Will this finally generate an answer, an idea why any mention of supplying my a case is met with - not an answer - but another communication stoppage? Watch this space for part 62.

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Zinky Superfly Blog - Part 60: No More Action

On 19 October 2009, Bruce was going to "get it on the way" that very day. Didn't happen.

Ten days later, there has still been no response to my question about the silver case.

How can one man take 18 months and still not complete a repair job that has been sat on his bench all that time?

How can one man advertise a Lifetime Warranty and then expect his customers to wait - what? - two years before they get their amp back?

But of course it's not over yet - see part 61.

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Zinky Superfly Blog - Part 54: Paid Nothing, Got Nothing

From: david@dave.st
Subject: Re: $1000 says you can fix my Superfly by 31 July
Date: 9 September 2009 10:05:29 BST
To: zinky@zinky.com

But 90 days on, I have paid nothing and I have got nothing. In fact I have every reason to think that since you emailed some pictures on 17 March, you have done nothing, at all. I would be most happy to be corrected on that.

Just to confirm, my $1,000 offer is withdrawn.

David

31 July came and went and much as expected, Bruce had not put in the effort to fix the amp that I would have rewarded with the $1,000.

So another 90 days after I made the offer, it was time for an email.

Had Bruce really done nothing at all since 17 March? Six days later came a rather surprising reply - see part 55.

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Zinky Superfly Blog - Part 50: Call 7

Telephone call on 31 March 2009

Bruce:

  • Apologised that no further progress had been made
  • Stated that he needed to remove one (or both?) of the transformers
  • Explained that this was causing a delay as they were firmly glued to... something
  • Needed a tool to address this
  • Couldn't find it as his workshop needed putting in order
  • Was proposing to do that before spending any more time on my amp
  • Wanted to get the amp fixed and out of his workshop so I would no longer be calling him up and "bitching" at him (his word)
  • Admitted that the Superfly was such a complex design that it ended up costing so much to manufacture than he couldn't make a profit on it at the advertised price
  • Denied that the Superfly was still offered for sale
  • Was surprised to be told that it was prominently featured on his web site
  • Made some more grudging apologies
  • Hung up on me

So this call didn't go particularly well, both of us lost our cool and nothing was achieved except that some of my suspicions concerning the commercial viability of the Superfly were confirmed.

As of October 2009, there are several retailers in the US and UK advertising "new" Superflys in stock or to order. If you've read this far, you would be expected not to want to buy one at any (low) price.

I decided that calling Bruce was no longer effective, so sent him a terse email with a few reminders - see part 51.

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Zinky Superfly Blog - Part 48: Call 5

Telephone call on 3 March 2009

  • Nothing had progressed
  • "Trying to keep the lights on"
  • Will be in contact later in the week
  • Would send some pictures and notification of shipping

This was a very hurried call, suggesting that the task of "keeping the lights on" was very time-consuming and that discussing with me work that should have been wrapped up many months ago - or even better doing it - was not a priority.

Little surprise then that the communications referred to did not materialise. So yet another call was required - see part 49.

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Zinky Superfly Blog - Part 47: Call 4

Telephone call on 10 February 2009

  • Nothing more had been done on the electrics
  • Bruce would supply me the silver case for $175
  • The only other cost was $60 for the new power valves
  • I could pay by credit card once the amp was ready
  • Sorry about the delay

From: david@dave.st
Subject: Confirmation of agreed costs for Superfly Amp
Date: 10 February 2009 20:35:57 GMT
To: zinky@zinky.com

Just to confirm our earlier telephone conversation, you agreed to supply the used silver coloured head case at a cost to me of $175. The only other charge is $60 for the new power tubes, giving a total of $235 which I can pay by credit card when the amp is reassembled and ready to ship.

Regards,

David

The call was productive in the sense that I could have the silver case, but tediously predictable in that nothing had been done with the amp, irrespective of the issue of re-covering the case.

I decided to fire off a confirmation email just so it was in writing.

I had no real idea of how soon the rest of the work would be done; not very soon as it turned out, judging by my next call - see part 48.

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Zinky Superfly Blog - Part 46: Cabinet Workaround

From: david@dave.st
Subject: Re: Superfly progress in Feb
Date: 6 February 2009 11:34:13 GMT
To: zinky@zinky.com

I take your point about the tubes.

There seems to be another option regarding the cabinet which you have not mentioned, namely that I have the silver-covered one and either live with the colour or get it recovered at my leisure here in England.

So how much for the silver cabinet? Less than the $290 originally quoted for a re-covered one I would hope.

David Jackson

It seemed so straight-forward and would hopefully break the deadlock:

I'd like to have a black case, but would settle for a silver one and could shop around for an affordable re-covering service in the UK once I'd received it.

So that just left the amp to be finished up...

Except that my email wasn't replied to, so after a few days, yet another call seemed necessary - see part 47.

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