lifetime warranty

Receiving no communications from Bruce, on 4 February 2010 I decided to try the Better Business Bureau covering Flagstaff, AZ.

Filing a complaint on-line was not overly complicated, the toughest aspect being the condensing of the whole miserable tale into less than 2030 characters of text.

I received a pro-forma confirmation email straight away, and waited to see what happened... for a surprisingly rapid development, see part 67!

On 19 October 2009, Bruce was going to "get it on the way" that very day. Didn't happen.

Ten days later, there has still been no response to my question about the silver case.

How can one man take 18 months and still not complete a repair job that has been sat on his bench all that time?

How can one man advertise a Lifetime Warranty and then expect his customers to wait - what? - two years before they get their amp back?

But of course it's not over yet - see part 61.

Before sending this email I checked the Zinky web site customer service page - it was blank (see picture on left and just for fun, try clicking the link in the email text!).

I also did a web search to see if anyone was offering a Superfly for sale, and I got lucky: there on the well-known CraigsList site was an ad which sang the amp's praises and made much of the Lifetime Warranty provided by Zinky.

For example:

It's truly a work of art and has a lifetime warranty, because Bruce warranties his amps for life.

Over the next few days in January 2007 I began to notice a problem when using the Superfly: upon turning it on and plugging in, at first everything was fine, but then the reverb would go silent; no crackles, pops, hum - just an absence of reverb.