no action

Well, little surprise here, and certainly no Happy New Year. So, time for a "three month anniversary of your last email" email.

On the subject of sharing (as this blog so comprehensively attempts to do), I did a web search on "Zinky owners" just to see if there was any organised confluence of Zinky-related opinion out there.

Still no response to my email from a month ago, so off goes a seasonal follow-up.

Will this engender a Happy New Year? Best hurry on to part 65.

Like the title of the latest email says, a month has gone by since Bruce's last email in which he claimed he would "do that today". A month in which my last two emails went unanswered. A month in which my amp did not make an appearance. Will the next development be an email from Bruce? See part 63.

October ends with no response from Bruce to my email of two weeks previous, so off goes another one.

Will this finally generate an answer, an idea why any mention of supplying my a case is met with - not an answer - but another communication stoppage? Watch this space for part 62.

On 19 October 2009, Bruce was going to "get it on the way" that very day. Didn't happen.

Ten days later, there has still been no response to my question about the silver case.

How can one man take 18 months and still not complete a repair job that has been sat on his bench all that time?

How can one man advertise a Lifetime Warranty and then expect his customers to wait - what? - two years before they get their amp back?

But of course it's not over yet - see part 61.

31 July came and went and much as expected, Bruce had not put in the effort to fix the amp that I would have rewarded with the $1,000.

So another 90 days after I made the offer, it was time for an email.

Had Bruce really done nothing at all since 17 March? Six days later came a rather surprising reply - see part 55.

So this call didn't go particularly well, both of us lost our cool and nothing was achieved except that some of my suspicions concerning the commercial viability of the Superfly were confirmed.

As of October 2009, there are several retailers in the US and UK advertising "new" Superflys in stock or to order. If you've read this far, you would be expected not to want to buy one at any (low) price.

I decided that calling Bruce was no longer effective, so sent him a terse email with a few reminders - see part 51.

This was a very hurried call, suggesting that the task of "keeping the lights on" was very time-consuming and that discussing with me work that should have been wrapped up many months ago - or even better doing it - was not a priority.

Little surprise then that the communications referred to did not materialise. So yet another call was required - see part 49.

The call was productive in the sense that I could have the silver case, but tediously predictable in that nothing had been done with the amp, irrespective of the issue of re-covering the case.

I decided to fire off a confirmation email just so it was in writing.

I had no real idea of how soon the rest of the work would be done; not very soon as it turned out, judging by my next call - see part 48.

It seemed so straight-forward and would hopefully break the deadlock:

I'd like to have a black case, but would settle for a silver one and could shop around for an affordable re-covering service in the UK once I'd received it.

So that just left the amp to be finished up...

Except that my email wasn't replied to, so after a few days, yet another call seemed necessary - see part 47.